FAQs

    General Enquiries on the Enterprise Safety Oversight Management System (eSOMS)
  • What is eSOMS?

    eSOMS is a one-stop online portal to apply for and management CAAS safety-related permits and approvals. eSOMS was commissioned as part of CAAS’ efforts to modernise our safety regulatory regime and digitalise our regulatory processes.


    As CAAS currently manually processes some 1,000 paper-based applications for CAAS permits and approvals annually, this move would help improve productivity and efficiency across the processing chain for both CAAS and end-users (i.e. CAAS permit/approval applicants and holders), as well as enhance the customer experience.


  • Who needs to use eSOMS?

    Any organisation or individuals which require a CAAS safety-related permit or approval. The full list of CAAS safety-related permits and approvals is listed below:


    a) Air Operations

    • Air Operator Certificate


    b) Design & Production

    • Letter of Acceptance of Type Certificate

    • Supplemental Type Certificate

    • Singapore Technical Standard Order Approval

    • Repair Design Approval

    • Design Organisation Approval

    • Production Organisation Approval


    c) Maintenance

    • Maintenance Organisation Approval


    d) Aircraft

    • Certificate of Registration

    • Certificate of Airworthiness

    • Permit to Fly

    • Noise Certificate

    • Alternative Means of Compliance to Airworthiness Directive


    e) Dangerous Goods

    • Dangerous Goods Permit

    • Munitions of War Permit

    • Approvals & Exemptions under ICAO Technical Instructions

    • Dangerous Goods Training Program Approval

    • Postal Operator Approval


    f) Unmmanned Aircraft

    • Operator

    • Activity Permit

    • Discharge Permit


    g) Training

    • Air Traffic Control Training Organisation

    • Aviation Training Organisation

    • Maintenance Training Organisation

    • Qualification of Flight Simulation Training Device

    • Approval to Use Flight Simulation Training Device


    This typically include, but not limited to, the following entities:


    - Singapore Air Operator Certificate (AOC) Holders

    - Approved Maintenance Organisations, Aircraft / Aircraft Components Design and/or Production Organisations

    - Unmanned Aircraft Operators

    - Aviation Training Organisations, Maintenance Training Organisations, Unmanned Aircraft Training Organisations, Air Traffic Control Training Organisations

    - Flight Simulator Training Device (FSTD) Operators and Users

    - Foreign Air Operators

    - Ground/ cargo operations personnel dealing with dangerous goods related permits


    If you require further information and/or clarification, you may submit an enquiry here.


  • What CAAS safety-related approvals or permits can I apply for on eSOMS?

    You can apply for all CAAS safety-related approvals and/or permits on eSOMS. eSOMS will be rolled out in phases from March 2019 to mid-2020 and correspondingly, the paper based applications will also be phased out during this period.


    The full list of CAAS permits and approvals is listed below:


    a) Air Operations

    • Air Operator Certificate


    b) Design & Production

    • Letter of Acceptance of Type Certificate

    • Supplemental Type Certificate

    • Singapore Technical Standard Order Approval

    • Repair Design Approval

    • Design Organisation Approval

    • Production Organisation Approval


    c) Maintenance

    • Maintenance Organisation Approval


    d) Aircraft

    • Certificate of Registration

    • Certificate of Airworthiness

    • Permit to Fly

    • Noise Certificate

    • Alternative Means of Compliance to Airworthiness Directive


    e) Dangerous Goods

    • Dangerous Goods Permit

    • Munitions of War Permit

    • Approvals & Exemptions under ICAO Technical Instructions

    • Dangerous Goods Training Program Approval

    • Postal Operator Approval


    f) Unmmanned Aircraft

    • Operator

    • Activity Permit

    • Discharge Permit


    g) Training

    • Air Traffic Control Training Organisation

    • Aviation Training Organisation

    • Maintenance Training Organisation

    • Qualification of Flight Simulation Training Device

    • Approval to Use Flight Simulation Training Device




    Onboarding Process
  • When will I need to transition to eSOMS?

    CAAS will be onboarding organisations and individuals in batches in two phases from March 2019 to mid-2020. Phase 1 is scheduled to run from March 2019 to Q3 2019 and Phase 2 from Q3 2019 to Q2 2020.


    A mass briefing will be organised to kickstart the onboarding for each phase and your organisation (or yourself – for individuals) will be invited to the mass briefing based on the phase which your organisation/yourself has been assigned to. The two mass briefings are currently scheduled on 12 March 2019 (Phase 1) and in Q3 2019 (Phase 2).


    Due to the batch onboarding process within each phase, your organisation may not be onboarded immediately after the mass briefing. Each batch will be onboarded on a monthly basis following from the mass briefing. Your organisation (or yourself – for individuals) will be contacted at least one month in advance prior to the actual onboarding for your organisation/ yourself.


  • How do I know which Phase or Batch I am in?

    The two phases will cover the respective groups of stakeholders:


    Phase 1

    - Singapore Air Operator Certificate (AOC) Holders

    - Approved Maintenance Organisations

    - Aircraft / Aircraft Components Design and/or Production Organisations


    Phase 2

    - Unmanned Aircraft Operators

    - Aviation Training Organisations, Maintenance Training Organisations, Unmanned Aircraft Training Organisations, Air Traffic Control Training Organisations

    - Flight Simulator Training Device (FSTD) Operators and Users

    - Foreign Air Operators

    - Ground/ cargo operations personnel dealing with dangerous goods related permits


    Your organisation (or yourself – for individuals) will be informed at least one month in advance of the batch that your organisation/yourself will be onboarded in.


    The detailed onboarding list can be found here.


  • When are the mass briefings on the introduction to eSOMS held?

    The first mass briefing for Phase 1 was held on 12 March 2019. The mass briefing for Phase 2 is currently scheduled in Q3 2019. We will provide more details closer to the date.


  • How can my organisation/I start preparing for onboarding?

    Your organisation/you may start preparing for onboarding by attending the mass briefings and viewing the eSOMS Guides (for Organisation or for Individual).


    To facilitate the transfer of your organisation’s/your existing CAAS safety-related permits and/or approvals’ data to eSOMS, we will be contacting you ahead of your onboarding date on data migration issues.


  • Where can I find more information on the functionalities of eSOMS?

    You may view the eSOMS Guides (for Organisation or for Individual) for more information.



    Account Registration
  • How do I create an account to log into eSOMS?

    For local organisations and individuals, please use your CorpPass and SingPass respectively to do so. As per Singapore government policy, CorpPass is now the only login method for local business entities to transact with the Singapore government online. If your organisation does not have a CorpPass account, please register for one here.


    Foreign organisations can elect to use either eSOMS pass or CorpPass should they already possess one. An eSOMS pass will be issued after CAAS has accepted your application; there is no need to register for one prior to submitting your application.


  • Can I apply for an eSOMS account?

    Only foreign entities are allowed to apply for eSOMS accounts. An eSOMS pass will be issued after CAAS has accepted your application; there is no need to register for one prior to submitting your application.


    For local business entities, CorpPass is now the only login method for online corporate transactions with the Singapore government. All local organisations who wish to transact with the Singapore government will now have to do so through CorpPass. If your organisation wishes to apply for a CorpPass, please click here. For individuals, you may log in with your SingPass.


  • If I am applying for a CAAS permit/approval on behalf of my organisation, can I use my own SingPass account?

    No, all corporate transactions with the Singapore government have to be conducted through CorpPass (if your organisation is a local business entity) or eSOMS pass (if your organisation is a foreign entity).


    If you are a local entity and your organisation does not have a CorpPass account, please register for one here.


    If you are a foreign entity and your organisation does not have an eSOMS pass, please proceed to submit an application. CAAS will issue your organisation with an eSOMS pass when your application has been accepted.


  • Can I authorise someone to use my CorpPass/SingPass account to make applications on my behalf?

    No, you may not.


  • I have problems logging into my account. Whom can I contact?

    Please contact esoms@caas.gov.sg if you face any problems logging into your account.




    Submitting an Application
  • Why do I need to submit a pre-application?

    The evaluation process for some approvals or permits can be quite complex, hence a pre-application phase is required to determine suitability and eligibility of an applicant before proceeding to evaluate further. Pre-application phase applies only to some approval applications.


  • How long does the entire application process take?

    The time taken for each application varies as it depends on the type of application and quality of the submission. Nevertheless, CAAS endeavours to process each and every application in an expeditious manner.


  • How do I know if my application has been submitted successfully?

    You will receive an email notification confirming the submission of your application.


  • Do I have to log into eSOMS regularly to check for updates on the status of my application?

    eSOMS will send you automated emails to update you on the status of your application and inform you of any additional actions that you need to take with regard to your application e.g. clarification, submission of additional documents, etc. You can also log onto eSOMS anytime to check on the status of your application.




    Post-Submission: Evaluation of Application by CAAS
  • Do I have to log into eSOMS regularly to check for updates on the status of my application?

    eSOMS will send you automated emails to update you on the status of your application and inform you of any additional actions that you need to take with regard to your application e.g. clarification, submission of additional documents, etc. You can also log onto eSOMS anytime to check on the status of your application.


  • How long does the assessment by CAAS take?

    The duration of assessment depends on the complexity of the application, completeness of the application and quality of supporting documents submitted. Notwithstanding CAAS endeavours to process each and every application in an expeditious manner.


  • How do I know if CAAS requires more information to supplement my application?

    eSOMS will send an automated email should the officer reviewing your application require more information. Your application will be put on hold until more information is received.




    Post-Approval of Application
  • Where can I download the approval certificate?

    An email notification will be sent to you upon approval of your application. A hardcopy certificate will be mailed to your organisation and the softcopy will be made available for download once full payment is made. Should payment not be required for your application type, you will be able to download the certificate immediately.


    To download your certificate:


    1. Login to your eSOMS account.

    2. Navigate above “My Dashboard and click on “My Organisation” tab.

    3. Click on the approval number of the certificate your wish to download.

    4. Navigate and click on “Applications” tab and select the latest approval where your certificate has been generated.

    5. Scroll down to “Attachments” and download your certificate.




    Payment
  • What are the different payment methods available?

    We accept payment for applications via i) credit card, ii) GIRO and iii) telegraphic transfer.


  • When do I need to make payment?

    Not all applications have an associated application fee. Depending on the type of approval application, we usually require organisations/individuals to make payment before formal application (application fee) and prior to the grant of approval (approval fee, service charges, etc.).


  • If I am making payment with a foreign credit card, will my card be charged in my respective foreign currency? Or would the amount be converted to Singapore Dollars upon confirmation?

    Payment will be made in Singapore Dollars only. The exchange rate used will be dependent on your bank’s prevailing exchange rate at the point of payment.


  • If I am making a telegraphic transfer from a foreign bank, who will bear the bank transfer fees?

    Applicants will bear all agent and correspondent bank charges (if any) for telegraphic transfer payments.


  • Is the application fee subject to Goods and Service Tax (GST)?

    No, the application fee is not subject to GST.


    However, please note that ancillary services will be subjected to GST. Such services include, but not limited to:


    • Cancellation fees

    • Transfer fees

    • Copies of documents

    • Variation of an Operations Permit


  • What is the refund policy if I decide to withdraw my application?

    No refund will be provided for application fee. Refunds for an approval fee will generally not be granted unless there are good grounds to do so – CAAS will review the request on a case-by-case basis.




    Other Queries
  • What web browser works best with eSOMS?

    eSOMS can be accessed using most standard web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox, etc. If you face any issues accessing the eSOMS website, please contact us at esoms@caas.gov.sg.




If you are unable to find an answer to your query, alternatively, you can email to esoms@caas.gov.sg to let us know how we can help you.

Announcement